We want every customer to be able to learn about our products, review policies, contact support, manage subscriptions where available, and complete purchases.

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our accessibility target for the Natural Shilajit website.

WCAG is organized around four core principles: website content should be perceivable, operable, understandable, and robust.

We work to apply these principles across our website, including product pages, navigation, cart, checkout-related flows, policy pages, forms, images, buttons, links, headings, color contrast, keyboard access, focus states, error messages, and support content.

Accessibility is an ongoing process, not a one-time project. As our website, products, content, apps, and third-party tools change, accessibility issues may appear even after prior testing or remediation.

Our accessibility efforts may include:

• Reviewing website templates and key shopping flows for accessibility barriers.
• Testing important pages with keyboard navigation and assistive technology where practical.
• Adding meaningful alternative text to important images.
• Using headings, labels, buttons, and links that are clear and descriptive.
• Working to maintain sufficient color contrast.
• Making forms and error messages easier to understand.
• Reviewing checkout, cart, account, and subscription-related experiences.
• Requesting accessibility support from third-party providers whose tools are used on the website.
• Prioritizing fixes that affect the ability to browse, shop, manage subscriptions, contact support, or complete checkout.

If you experience difficulty using any part of our website, accessing product information, placing an order, managing a subscription, reviewing a policy, or contacting us through an online form, please contact us.

We will provide assistance through an alternative communication method and will make reasonable efforts to help you complete the same action, including reviewing product information, checking order details, placing an order, applying an available promotion, managing a subscription, or submitting a support request.

Contact us:

Email: support@naturalshilajit.com
Phone: +1 (888) 416-3907
Support hours: Monday-Friday, 10:00 AM-5:00 PM Pacific Time (Los Angeles), excluding weekends and holidays.

When contacting us, please include:

• The page URL or feature where the issue happened.
• A short description of the problem.
• The device, browser, and assistive technology you were using, if applicable.
• The best way to contact you.
• If you were trying to place an order, the product name, quantity, shipping destination, and any promotion code you were trying to use.

If you contact us about an accessibility barrier that prevents you from completing a purchase or managing a subscription, we will make reasonable efforts to provide an accessible alternative and preserve any eligible price or promotion that was available when you first contacted us about the issue.

We review accessibility messages and route them to the appropriate team.

Our goal is to acknowledge accessibility-related support requests within 2 business days.

For issues that prevent a customer from completing a purchase, accessing order information, or managing a subscription, we prioritize providing a practical workaround or direct support as quickly as reasonably possible.

Some technical fixes may require coordination with developers, Shopify, payment providers, subscription platforms, accessibility vendors, or other third-party service providers. Resolution timing may vary based on the nature of the issue and the systems involved.

Our website may include third-party tools, apps, plug-ins, payment options, financing options, review platforms, video players, maps, social media features, analytics tools, subscription tools, fraud-prevention tools, shipping protection tools, or embedded content.

We do not fully control the accessibility of third-party systems, but we make reasonable efforts to select and work with providers that support accessible customer experiences.

If you experience an accessibility issue with a third-party feature on our website, contact us so we can review the issue, seek support from the provider where appropriate, and help you through an alternative method when reasonably possible.

We are actively working to improve accessibility. Some areas may not yet fully meet our accessibility target, especially where content, apps, integrations, or third-party tools are updated frequently.

If you encounter a barrier, please contact us. Reporting a specific issue helps us identify, prioritize, and address accessibility improvements.

We will not refuse service, cancel an order, change pricing, or treat a customer unfairly because the customer requests accessibility assistance or reports an accessibility issue.

We welcome feedback on the accessibility of our website.

Please contact:

Natural Shilajit Accessibility Support
Email: support@naturalshilajit.com
Phone: +1 (888) 416-3907

We take accessibility feedback seriously and use it to improve our website and customer experience.

We may update this Accessibility Statement as our website, accessibility practices, vendors, or standards change.

The updated version will be posted on this page with a new "Last updated" date.