Refunds are available only for unopened, unused products in their original packaging, unless the product arrived damaged, defective, incorrect, or a refund is required by applicable law.

Return and refund requests must be submitted within 30 days of delivery. If 30 days have passed since delivery, we cannot offer a refund or exchange unless required by applicable law.

To start a return or refund request, contact support@naturalshilajit.com with your order number, the email used at checkout, and a short description of the issue.

All returns require approval before you ship anything back. If your return is approved, we will provide return instructions and a return authorization number. Items sent back without approval may not be accepted or refunded.

Unopened, unused products in their original packaging may be returned within 30 days of delivery for a refund of the product price.

Shipping charges, shipping protection, duties, taxes, and carrier fees are non-refundable unless the refund is due to our error, a verified defective item, or a product damaged in transit.

Opened, used, partially consumed, altered, or damaged-after-delivery products are not eligible for a refund.

If you tried a product and are not satisfied, contact us within 30 days of delivery. After reviewing your request, we may offer a replacement, store credit, or another courtesy resolution at our discretion, but we do not issue refunds for opened or used products unless required by law or unless the product arrived damaged, defective, or incorrect.

We may ask you to return the remaining product and packaging before any courtesy resolution is approved.

If your order arrives damaged, defective, missing an item, or different from what you ordered, contact us within 7 days of delivery.

Please include your order number and clear photos of the package, packing slip, product, lot or batch number if visible, and the issue.

After review, we may offer a replacement, refund, or store credit. Keep the original packaging until the claim is resolved because the carrier or our team may need it for verification.

If tracking shows delivered but you cannot locate the package, contact us within 7 days of the delivery scan. We will help you check the carrier record and delivery details.

We may request confirmation of the shipping address, photos of the delivery location, or other information needed for a carrier claim.

Orders confirmed delivered to the shipping address provided at checkout are not automatically eligible for refund. We review these cases individually using carrier tracking, delivery confirmation, proof of delivery, support history, and any available shipping protection.

Subscription renewals that have already been processed, fulfilled, or shipped before cancellation are not refundable unless the delivered product is unopened and eligible for return under this policy, or unless a refund is required by applicable law.

Canceling a subscription stops future charges. It does not cancel, refund, or stop an order that has already been processed, fulfilled, or shipped.

You may return eligible unopened products from a subscription shipment under this policy.

To avoid a future subscription charge, cancel, pause, or skip before the next billing date through your customer account or the Manage Subscription link in our emails.

We do not accept returns or refunds for:

• Products not purchased directly from our website.
• Products purchased from unauthorized resellers or marketplaces.
• Products bought for resale or commercial redistribution.
• Gift cards, if offered.
• Empty, altered, misused, or intentionally damaged products.
• Items returned without approval or outside the return window.

Unless the return is due to our error, the customer is responsible for return shipping costs.

Use a trackable shipping service and keep your receipt and tracking number. We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address before they reach us.

Approved refunds are issued to the original payment method.

After we issue a refund, your bank or card issuer may take additional time to post it to your account.

If your refund was approved but you do not see it after a reasonable processing period, contact your bank or card issuer first, then contact us at support@naturalshilajit.com with your order number.

If you need to cancel an order, contact us as soon as possible at support@naturalshilajit.com.

We process orders quickly and cannot guarantee cancellation after an order has entered processing, fulfillment, or shipping.

If your order has already shipped, it cannot be canceled. You may request a return or refund under this policy after delivery.

Before filing a payment dispute or chargeback, contact us at support@naturalshilajit.com. We respond to billing, cancellation, refund, product, and delivery questions and will work to resolve eligible issues quickly.

If a payment dispute is opened, we may provide the payment processor, card network, bank, or dispute platform with relevant order records, checkout acknowledgements, policy versions, refund communications, delivery evidence, tracking records, subscription records, and support history.

For refund and return questions, contact:

support@naturalshilajit.com